Getting past the robot on USCIS

I have tried working with the telephone robot on my USCIS case details, and it simply does not have the capacity to help me with the specifics of my case. I have not been able to get past the robot by asking for a representative. It will say something like "if you keep asking for a rep, I will disconnect the call." Does anyone have a specific set of steps I can follow to get past the robot? It was a lot easier a year or two ago... Thanks!

submitted by /u/scilang
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