I-90 still processing after over a year, next steps?

Helping a friend out here, they submitted their I-90 (10 year renewal) in June of 2020. There were no updates until June of 2021 when they received a notice for biometrics, which they completed. Since then, almost 6 months now, the case is still processing. Seems like this is outside of normal processing times. What is the best way to proceed? Would requesting an InfoPass be the best option?

submitted by /u/Fantastic-Hold2191
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source https://www.reddit.com/r/immigration/comments/rcmiqn/i90_still_processing_after_over_a_year_next_steps/

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