Guys, this just an FYI. If you want to speak to a representative over the phone, and you hate that automated mess, just say INFO PASS to the automated machine and it'll take you to the appointment line with a representative. Same online, or add appointment trouble. Toodles ✌🏼
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source https://www.reddit.com/r/immigration/comments/pc5r25/appointments_uscis_rep/
