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Updating to citizenship status through Social Security (mailed citizenship certificate) [WA, USA]

So, with COVID times, many places are closed right now and the SS office is also closed for in-person appointments. My husband recently obtained his citizenship certificate and was told to update his status with SS. SS told him to mail his original certificate along with an N-565 form to them. We mailed it on 12/11 and have been checking weekly to see if they received it. They keep saying they don't see it in "their system", but they keep telling us to check back later.

I'm wondering if anyone has experience with a similar situation and whether it is normal for it to take this long to receive/process forms or should we assume our stuff has been lost in the mail? We stupidly did not send it through certified mail so we can't confirm if it has been received. :(

submitted by /u/lawumma
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source https://www.reddit.com/r/immigration/comments/knwg24/updating_to_citizenship_status_through_social/
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