How to get I-94 number when results say “No record found for traveler”?

Hi I’m posting for a family member who is stuck in the US because of COVID. We are trying to fill out form I-539 for an extension and we can’t find their I-94 Arrival-Departure number even though they went through US immigration and have the stamp to prove it. Our usual immigration lawyers are not responding to our calls. They are here on a B2 tourist visa that ends August 3rd and has been here since February 2020 if that helps.

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source https://www.reddit.com/r/immigration/comments/hyhy8w/how_to_get_i94_number_when_results_say_no_record/

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