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Steps after I-601 and COVID situation

Hi, I am very confused about the situation of my parents right now. My dad is a US citizen while my mom is not. We are in the US right now while she is currently residing in China. Her I-601 just recently got approved.

Now we don't seem to know what the next steps to take are, consulates seem to be closed in Guangzhou and when I try to contact them the information is very complicated, vague, and gives little direction. Apparently the consulate is supposed to contact us for next steps, but they haven't yet and its been a few weeks.

I'm thinking this is either because the embassies are closed in China or somewhere something got messed up since its already been a couple of weeks. Is our only option right now to wait or is there some contact that could give us some clarity? It is very chaotic right now and having no sense of direction makes us very nervous. At least before the petition was approved, we knew we had to wait, but now in our current situation we don't really know what to do.

Any advice or information would be greatly appreciated. Thank you

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source https://www.reddit.com/r/immigration/comments/guf43y/steps_after_i601_and_covid_situation/
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