Have you tried myUSCIS direct message option?
There is message option in myUSCIS online account. Do you have tried this message option? Who will give response if you ask question? USCIS Officer or EMMA agent? How long it takes normally to get a response?
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source https://www.reddit.com/r/immigration/comments/ntsnji/have_you_tried_myuscis_direct_message_option/
