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waiting for request from our field office

my husband and I had our interview in early May. It went great, we were all but approved, but needed documentation saying he was exempt from the 2 year waiting period. Our officer said she would have it out to us in about a week. He already received his EAD so we got somewhere but not where we want to be.

It’s now September, no request in the mail, no notification on the online account, nothing. Is this typical? Should we be concerned about our case getting cancelled for being late with anything? I have tried to call to no avail. Any and all advice is welcome, as we did use a preparer for our documents but not a lawyer.

submitted by /u/jakethedragqueen
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source https://www.reddit.com/r/immigration/comments/ph53c2/waiting_for_request_from_our_field_office/
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