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Cancelled appointment never got automatically reschedule by consulate

I got an email last year in March for family friend:

Dear Sir/Madam,

Due to the enactment of a red alert by the President of Honduras prohibiting public and private events, the Immigrant Visa Unit at the U.S. Embassy in Tegucigalpa has canceled appointments for the month of March 2020. The Immigrant Visa Unit will reach out to you by email when we have rescheduled your appointment.

We sincerely appreciate your understanding.

Immigrant Visa Unit
American Embassy Tegucigalpa

It has been over a year and my friend who just applied got interview for next month while I am still waiting. Anyone experience this? What is the best way to approach this

submitted by /u/caseyrobinson2
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source https://www.reddit.com/r/immigration/comments/poklpb/cancelled_appointment_never_got_automatically/
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